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Student Support Manager

Listed by London South Bank Students' Union


Candidates wishing to be successful at the first stage of recruitment should clearly demonstrate in their application how their skills, knowledge and experience align to those that we are looking for in the Person Specification. Candidate's should download and complete an application form sent in the email sent to you from signing up below. All information will be treated with the strictest confidence. The closing date for the roles is 10AM – Tuesday 15th January 2019. Please email your completed application form to - include in the body of your email a brief covering letter. CVs will not be accepted under any circumstances. Applications received after the closing date will only be considered in exceptional circumstances.


from £29,487.00 incl London Weighting. Generous match Pension, 26.5 days holiday + bank holidays & Union closure days, Cycle to work scheme, Flexi working, Interest-free season ticket loans, Tax-free childcare vouchers,Personal development opportunities




Mon 21 Jan 2019 to 25/01/2019 is the expected interview period. Exact time and date will be emailed to you on review of a successful stage one application.


Candidates that we're looking for

We're looking for someone who is passionate about supporting our students to achieve, challenging the status quo, enhancing our Advice Service, and ensuring that our students get the most out of their higher education experience. You'll have the ability to juggle giving face to face advice, managing an advice service and supporting the delivery of welfare campaigns and activity. This opportunity would be a great stepping-stone for someone wanting to prove they are ready to take on a diverse management role in a students' union.

Find out more & apply here

Core accountabilities

  1. To lead our work in ‘supporting students’ through the development of proactive and reactive programmes of activity, campaigns, policy development and advocacy, both within the Students’ Union, University and the wider sector, to best meet the needs of our membership.

  2. To work with all elected representatives where appropriate, but in particular, the Vice President: Welfare & Equalities and the Liberation Officers to coach them to progress their work, campaigns and development whilst in post.

  3. To oversee and manage a confidential and impartial academic advice service, giving information and support to students, and where appropriate volunteers, elected representatives and Union/University staff.

Find out more & apply here

More About London South Bank Students' Union

London South Bank Students’ Union is a small Union doing BIG things - following considerable new investment in our staff team we’re looking to recruit a number of additional roles now.

We're proud as a staff team to have taken a failing Union 5 years ago, and turned it into an emergent leader, but we're nowhere near done yet, and getting a stronger student voice on campus is of the highest importance to us.

We operate in London, arguably one of the most challenging, yet rewarding higher education environments in the UK. We push ourselves every day, developing our work and delivering for our members. We are now seen by our institution as the authoritative voice of students; a crucial ally in improving the student experience; and key resource to the institution.

Culturally we're the kind of Union that likes big, bright ideas. As a Programme Lead you will be given both the support and freedom to try new things, challenge assumptions and grow the Union into something that positively affects the day to day lives of every student on campus.

As an employer, we want to ensure staff feel well supported, cared for and rewarded, we do this in a number ways:

We're a great place to workand we're not just saying that - we're genuinely really proud of our working environment, we achieve a lot (we're record breaking), but we also have a supportive and relaxed style; we find it helps us achieve great results. But don't just take our word for it, feel free to come and see us, we like people making informed decisions, we'll even make you a cup of tea too.

It's a great environment, we're based in a beautiful newly refurbished space in the heart of London, minutes from the River Thames, Shard and The South Bank Centre. London is on your doorstep, and with both London Bridge & Waterloo Stations within a stone's throw, your commute to and from work will be a breeze.

The benefits package, as an employee you not only get a generous salary, access to specialist industry training and development, and a great benefits package including generous holiday entitlements, pension, and great salary sacrifice schemes - we'll also throw in an NUS Totum card so you can tap into all the discounts students can too.

More about the team you'll be working in

As a Union we've developed a strong, well connected and informed student advice service. We deliver both advice and support to individual clients; we use our client cases to build arguments for systemic changes to university policies and approaches; and, we offer expert insight to university partners, both in the review and formulation of new policies and proceedures. Our new strategy puts a focus on supporting our member

This post will operationally manage the Student Support Team, as well as being a crucial part of the departmental management structure comprised of the Head of Education & Students Experience, a Student Voice Manager and two Activities Managers leading on the strategic delivery of the deparment.

Getting off on the right foot

We're committed to making sure that your career with us gets off to a perfect start, and want to make sure that you have everything you need to make a successful application.

Feel free to have a look around our students' union website and social media to get a flavour of what we are about as a union.

If you have any questions or would like an informal chat about the post please don't hesitate to get in contact with James-J Walsh, Head of Education & Student Experience (e)


Permanent Full Time Career Staff
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Copyright 2017. London South Bank Students' Union is an independent registered charity, number 1158441. VAT No. GB 264 3394 92.

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