Advice Service

Your Advice Service

The Students' Union provides free, confidential and impartial advice and information to empower LSBU students. We provide a professional and friendly environment for you to talk during any difficult times you may face as a student and our staff can help and give advice on a range of academic issues including:

  • Academic Appeals
  • Student Complaints
  • Extenuating Circumstances
  • Fitness to Practice
  • Disciplinary procedures
  • Academic Misconduct


Update on COVID-19

Please make sure you are checking the University's website My LSBU and your student email regularly for updates on COVID-19. This is an evolving situation and things might change at short notice.

The Students' Union Advice Service is currently limiting it's operations to telephone appointments and email advice. We have cancelled our weekly Wednesday drop-in sessions until further notice (Updated 18 March, 12:02pm).


How to get Advice?

We are an appointment-based service, therefore, you normally need to arrange a time to speak with us in advance. You can either give us a call or come to visit us in person to book an appointment.

You can also complete our advice registration form to get advice via email, phone or to request an appointment. We offer both in-person and telephone appointments.

For more information about our service, please read our Student Advice Charter


Drop-in Advice Service

Wednesdays 1 - 4 pm 

If you cannot get an appointment, we offer a drop-in session where our service is based. 

No appointment is required, but the drop-in service runs on a 'first come first served' basis so make sure you arrive early. 


Contact information

Telephone: 07783 722730


Location: Room 103 - 106, Borough Road Building

Opening hours*: Monday, Wednesday and Thursday 9-5pm 

*Please note our opening hours may vary*


© 2020 London South Bank University Students' Union.
An independent registered charity, number 1158441. VAT No. GB 264 3394 92.

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