Academic Experience Benchmarking & Improvement Tools

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These benchmarking tools are designed to help students, academics and professional staff to have meaningful conversations about the four key aspects of the academic experience at London South Bank University, and then co-produce a prioritised action plan. The tools align closely to the National Student Survey, a UK-wide benchmarking tool of 

These tools have been developed with students and course reps at London South Bank University and have been based upon better practice from the Higher Education sector.

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Using the benchmarking tools

The tools are designed to be used at a course, division or even school-wide level, and the process to work with them is simple and the same for each:

  1. Gather a group of students, academics and professional staff
    This group should be representative of the area that you're looking at and represent the diversity of staff/students in the area you are looking at. Begin by reading the guidance on the front of the toolkit.

  2. Discuss each area amongst your peers, and rank your Course/Division or School
    Down the right-hand side of the benchmarking tool, there are several key areas that have been identified as to relating to the topic area of the tool. In your peer group  (students/academic/professional service) discuss the ranking that most closely matches your experience. Record the level that you fully meet on this tool.
  3. Feedback to the wider group your peer assessments
    Starting with students, ask each peer group for their benchmark score, and record these centrally. Where there is difference, discuss your experiences and why you think this is in your group. Once you've had your discussion, come to a consensus as to your collective grade for the benchmark.
  4. Set your priorities for change
    Back in your peer groups discuss the areas you feel need to be looked at first, and the reasons why. Once you've agreed your priorities, again feed this back to the fuller group, and create a consensus opinion on the priority list.
  5. Record your results
    Once you've completed the exercise, you need to report your peer group and collective scores using the online 'outcome collection' tool below, this will help us identify priorities across the institution, and to develop further tools and resources to be able to further support you in creating the best student experience possible.
  6. Create an action plan
    Once you've prioritised and agreed areas, you will need to create an action plan for highest priority areas for improvements. This could include further consultation and student engagement on 'next steps' and solutions to identified problems. If you need further advice please feel free to get in contact with us. Co-produce and check this action plan, any further feedback and suggestions you've  with the original group. Once agreed, send this action plan to your Course/Division or School Board for minuting.
  7. Action it - and tell students and staff too!
    Once your plan is agreed, get on with implementing your actions, ensure you are telling students and staff about the changes that are happening, as that is equally as important, in changing opinions and reinforcing that your Course/Division or School is a student-centred academic environment.

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Tools & Outcome Collection

Please download the benchmarking tools here via the pdf links. Once you have completed the offline exercise please click the relevant tools button below and record the outcome on the online forms.

Toolkit (click) Outcome Collection (click)  


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